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How to Apply for Assistance

All applications for utility assistance and case management submitted will expire on December 31st of the same year you apply. Please apply on or after January 1st for utility assistance or case management if you have not been helped this year. If you need a paper application, please contact one of the 6 Travis County Community Centers

  • We are required to help everyone in the order they applied and will reach out to you as soon as your application comes up on the waiting list.
  • If you receive a disconnect notice while you are waiting, please let us know immediately by calling one of our community centers
  • There is no waiting list for Food Pantries, which are available by appointment or walk-in, every 30 days per household.

Follow steps below to apply for other financial assistance.

STEP 1: Get Required Documents

Review the list of all required documents to successfully complete your application. Make sure you have the documents ready before moving to the next step.

STEP 2: Start the Application

Start the online application process by clicking a button below. You can apply in English or Spanish.

If you need a paper application, please call any community center and we can mail or fax it to you, or go to one of the community centers during business hours.

Community Centers

Looking at the map below, choose a community center that is the most convenient for you.


View Travis County Community Centers in a larger map


Del Valle

3518 FM 973 S.
Del Valle, Texas, 78617 (Map)
Phone: 512-854-1520
Fax: 512-854-1528
Email: [email protected]

del valle community center

Manor

600 W. Carrie Manor St.
Manor, Texas, 78653 (Map)
Phone: 512-854-1550
Fax: 512-854-1559
Email: [email protected]

Manor community center

Jonestown

18649 FM 1431
Suite 6A
Jonestown, Texas, 78645 (Map)
Phone: 512-854-1500
Fax: 512-854-1510
Email: [email protected]

jonestown community center

Oak Hill

8656 A State Highway 71 West
Suite 100
Austin, Texas, 78735 (Map)
Phone: 512-854-2130
Fax: 512-854-2145
Email: [email protected]

oak hill community center

Pflugerville

15822 Foothill Farm Loop
Suite D
Pflugerville, Texas, 78660 (Map)
Phone: 512-854-1530
Fax: 512-854-1543
Email: [email protected]

pflugerville community center

Central Austin

5325 Airport Boulevard
Austin, Texas 78751 (Map)
Phone: 512-854-4120
Fax: 512-854-4118
Email: [email protected]

central austin

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Call or visit one of our community centers. Learn about basic needs support.

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TAX RATE: TRAVIS COUNTY ADOPTED A TAX RATE THAT WILL RAISE MORE TAXES FOR MAINTENANCE AND OPERATIONS THAN LAST YEAR’S TAX RATE. THE TAX RATE WILL EFFECTIVELY BE RAISED BY 3.5 PERCENT AND WILL RAISE TAXES FOR MAINTENANCE AND OPERATIONS ON A $100,000 HOME BY APPROXIMATELY $9.12.