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Updated on February 9, 2022

This Privacy Policy explains how Travis County handles the personal data it collects from you when you visit Travis County’s websites. This Privacy Policy will cover issues related to the collection of your information, the use of that information, the disclosure of that information, and your choices associated with that information.

We respect the privacy of our visitors. We collect only such personal information as is needed to provide the information, service, or assistance that you request. By using our website, you agree to the collection and use of your information in accordance with this policy.

The following topics are discussed in this Privacy Policy:

  1. Types of Data Collected
  2. How We Use the Data
  3. Disclosure of the Data
  4. Security of the Data
  5. Links to Other Sites
  6. Changes to This Privacy Policy
  7. Contact Us

1. Types of Data Collected

Personal Data

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally, identifiable information may include the following:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information on how our website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (i.e., IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our website and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our website.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Users can opt out by declining to provide information to us and users can also choose not to accept the use of these cookies by changing the settings in their local computers or mobile device’s web browser. For more information, please visit the website.

2. How We Use The Data

Travis County uses the collected data for various purposes:

  • To provide and maintain the website.
  • To notify you about changes to our website
  • To allow you to participate in interactive features of our website when you choose to do so.
  • To provide customer care and support.
  • To provide analysis or valuable information so that we can improve the website.
  • To monitor the usage of the website.
  • To detect, prevent, and address technical issues.

3. Disclosure of The Data

Transfer of Data

Your information, including Personal Data, may be transferred to, and maintained on computers located outside of your state, province, country, or other governmental jurisdiction, where the data protection laws may differ than those from your jurisdiction.

If you are located outside of the United States and choose to provide information to us, please note that we may transfer the data, including Personal Data, to various locations within the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Travis County will take all steps reasonably necessary to ensure that your data is treated and secured in accordance with this Privacy Policy.

Legal Requirements

Travis County may disclose your Personal Data in the good faith belief that such action is necessary:

  • To comply with a legal obligation, such as a law, subpoena, court order, or legal process;
  • To protect and defend the rights or property of Travis County, Texas;
  • To prevent or investigate possible wrongdoing in connection with the website;
  • To protect the personal safety of users of the website or the public;

Service Providers

We may employ third-party companies and individuals to facilitate our website ("Service Providers"), to provide the website on our behalf, to perform website-related services, or to assist us in analyzing how our website is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics & Tools

We may use third-party Service Providers to monitor and analyze the use of our website.

  • Google Analytics: Google Analytics tracks general and custom behavior on the website. For more information, please visit Google’s Privacy Policy.
  • Google Tag Manager: Google Tag Manager is a tag management system (TMS) that allows us to add marketing tags, or snippets of code to our websites to track and collect marketing data.
  • Siteimprove: Siteimprove is a web-based tool that crawls our websites and reports back on quality assurance issues, such as broken links and misspellings, and accessibility issues measured by the W3C Web Content and Accessibility Guidelines (WCAG).

4.  Security of The Data

The security of your data is important to us but remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Links to Other Sites

Our website may contain links to other sites, applications, or other features not operated by us. If you click a third-party link, you will be directed to that third party's site. We encourage you to review these sites' privacy policies.

Travis County assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our practices with respect to the website.

7. Contact Us

If you have any questions about this Privacy Policy, please contact:

Travis County
700 Lavaca, Ste. 1100
Austin, Tx 78701
Phone: 512-854-6278
Email: [email protected]


700 lavaca

Information Technology Services

Ralph Warren, Director of Information Technology Services

700 Lavaca Street, 5th Floor
Austin, Texas 78701 (Map)

(512) 854-9666