Our organization strives to optimize self-sufficiency for families and individuals in safe and healthy communities. We work to achieve those goals by providing services either directly or through private and not-for-profit agencies.


  • Utility assistance
  • Rent and mortgage assistance
  • Home repair/weatherization referrals
  • Licensed social work and case management services
  • Burial services (Palm Square only)
  • Food pantry
  • Clothes closet (Del Valle, Manor, Oak Hill, Palm Square, Pflugerville, and Post Road)
  • Bread donation program (Jonestown, Oak Hill, and Pflugerville)
  • Senior lunch program by Meals on Wheels (Del Valle, Jonestown, Manor, Oak Hill, and Pflugerville)
  • Online application site for SNAP, Medicaid, CHIP, with TxHHSC Community Partner Program

Eligibility & Applying

Find a community center.

Your eligibility for assistance depends on these factors:

  • Travis County residency
  • Income documentation
  • Disability status
  • Age and number of household members
  • How often you receive help
  • Your utility provider/landlord
  • Utility disconnection status

We determine eligibility for services at our local community centers.

How to Apply for Family Services

Social Services and Supports

Family Support Services has a social worker at each of our seven community centers who provide clinical case management services to any residents of Travis County who want to develop a plan and create change in their lives. All Travis County residents are eligible to receive social work services; however eligibility criteria do apply for financial assistance and other programs.

A Social Worker can help in many ways, including:

  • CONNECTING you to community programs
  • Looking at your unique situation, and needs
  • LISTENING to your concerns and providing supportive counseling
  • Helping you to plan and develop goals
  • ASSISTING you with improving your coping and problem-solving skills
  • Teaching and practicing budgeting and money management skills with you
  • ADVOCATING for you with utility companies, landlords, school systems, and other service providers
  • Improving the quality of life for individuals, families and children

Case Management Services

  • Information and Referral for employment, housing, medical, mental health needs and more

Goal Planning and Assessment

  • Assist with developing long range goals
  • Help applying for SSI/SSDI, Medicaid, SNAP, Disability Fare Card and other services

Brief Counseling Services

  • Crisis Intervention
  • Individual/family supportive counseling
  • Youth Services

Community Outreach Services

  • Participate in community events
  • Provide presentations at neighborhood centers, school and community meetings
  • Services may be provided in your home, at our office, or at a place in the community

Please call or visit one of our centers to talk with a social worker.

I want to...


siegfried kirsten

Family Support Services

Kirsten Siegfried

P.O. Box 1748
Austin, TX 78767
Phone: (512) 854-4100
Fax: (512) 854-5871

Get help now!

Call or visit one of our community centers. Learn about basic needs support.