- Our waiting list for financial assistance is at least three to four months long (we’ve received thousands of applications).
- We are required to help everyone in the order they applied and will reach out to you as soon as your application comes up on the waiting list.
- If you receive a disconnect notice while you are waiting, please let us know immediately by calling one of our community centers
- There is no waiting list for Food Pantries, which are available by appointment or walk-in, every 30 days per household.
We appreciate your patience as we work to help everyone as quickly as possible.
- Nuestra lista de espera para asistencia financiera es por lo menos tres a cuatro meses (hemos recibido miles de aplicaciones).
- Estamos obligados a ayudar a todos en el orden en que aplicaron y vamos a avisarle tan pronto como su aplicación aparece en la lista de espera.
- Si usted recibe un aviso de desconexión mientras que está esperando, por favor de avisarnos inmediatamente y llame uno de los centros comunitarios.
- No hay lista de espera para las despensa de alimentos, que están disponible con cita previa o sin cita previa, cada 30 días por hogar.
Agradecemos tu paciencia mientras trabajamos para ayudar a todos lo más rápido posible.
Our organization strives to optimize self-sufficiency for families and individuals in safe and healthy communities. We work to achieve those goals by providing services either directly or through private and not-for-profit agencies.
Services
- Utility assistance
- Rent and mortgage assistance
- Home repair/weatherization referrals
- Licensed social work and case management services
- Burial services
- Food pantry / groceries
- Clothes closet (Del Valle, Manor, Oak Hill, Pflugerville, and Central Austin)
- Senior lunch program by Meals on Wheels (Del Valle, Jonestown, Manor, Oak Hill, and Pflugerville) weekly drive through meal distribution due to COVID
- Online application site for SNAP, Medicaid, CHIP, with TxHHSC Community Partner Program
Eligibility & Applying
Your eligibility for assistance depends on these factors:
- Travis County residency
- Income documentation
- Disability status
- Age and number of household members
- How often you receive help
- Your utility provider/landlord
- Utility disconnection status
How to Apply for Family Services
Social Services and Supports
Family Support Services has a social worker at each of our seven community centers who provide clinical case management services to any residents of Travis County who want to develop a plan and create change in their lives. All Travis County residents are eligible to receive social work services; however eligibility criteria do apply for financial assistance and other programs.
Please call or visit one of our centers to talk with a social worker.
