Our organization strives to optimize self-sufficiency for families and individuals in safe and healthy communities. We work to achieve those goals by providing services either directly or through private and not-for-profit agencies.


  • Utility assistance
  • Rent and mortgage assistance
  • Home repair/weatherization referrals
  • Licensed social work and case management services
  • Burial services (Palm Square only)
  • Food pantry
  • Clothes closet (Del Valle, Manor, Oak Hill, Palm Square, Pflugerville, and Post Road)
  • Bread donation program (Jonestown, Oak Hill, and Pflugerville)
  • Senior lunch program by Meals on Wheels (Del Valle, Jonestown, Manor, Oak Hill, and Pflugerville)
  • Online application site for SNAP, Medicaid, CHIP, with TxHHSC Community Partner Program

Eligibility & Applying

Find a community center.

Your eligibility for assistance depends on these factors:

  • Travis County residency
  • Income documentation
  • Disability status
  • Age and number of household members
  • How often you receive help
  • Your utility provider/landlord
  • Utility disconnection status

We determine eligibility for services at our local community centers.

How to Apply for Family Services

Social Services and Supports

Family Support Services has a social worker at each of our seven community centers who provide clinical case management services to any residents of Travis County who want to develop a plan and create change in their lives. All Travis County residents are eligible to receive social work services; however eligibility criteria do apply for financial assistance and other programs.

A Social Worker can help in many ways, including:

  • CONNECTING you to community programs
  • Looking at your unique situation, and needs
  • LISTENING to your concerns and providing supportive counseling
  • Helping you to plan and develop goals
  • ASSISTING you with improving your coping and problem-solving skills
  • Teaching and practicing budgeting and money management skills with you
  • ADVOCATING for you with utility companies, landlords, school systems, and other service providers
  • Improving the quality of life for individuals, families and children

Case Management Services

  • Information and Referral for employment, housing, medical, mental health needs and more

Goal Planning and Assessment

  • Assist with developing long range goals
  • Help applying for SSI/SSDI, Medicaid, SNAP, Disability Fare Card and other services

Brief Counseling Services

  • Crisis Intervention
  • Individual/family supportive counseling
  • Youth Services

Community Outreach Services

  • Participate in community events
  • Provide presentations at neighborhood centers, school and community meetings
  • Services may be provided in your home, at our office, or at a place in the community

Please call or visit one of our centers to talk with a social worker.

I want to...


siegfried kirsten

Family Support Services

Kirsten Siegfried

P.O. Box 1748
Austin, TX 78767

Get help now!

Call or visit one of our community centers. Learn about basic needs support.