Currently, Travis County has very limited funding for utilities assistance and no special funding for disconnections. It’s possible that we may receive more funding this year, however we are not certain at this time when it will become available. However, you are welcome to apply for assistance and be placed on our waiting list. Please call 211 for resources in your area.
Actualmente, el condado del Travis tiene fondos limitados para asistencia de los servicios básicos públicos y prevención de desconexiones. Es posible que volvamos a recibir más fondos este año, sin embargo, no estamos certeros en este momento de cuando estarán disponibles. Sin embargo, usted todavía puede aplicar para asistencia y ser colocado en nuestra lista de espera. Se puede llamar al 211 para más información de otros medios de asistencia en su área.
- We are required to help everyone in the order they applied and will reach out to you as soon as your application comes up on the waiting list.
- If you receive a disconnect notice while you are waiting, please let us know immediately by calling one of our community centers
- There is no waiting list for Food Pantries, which are available by appointment or walk-in, every 30 days per household.
We appreciate your patience as we work to help everyone as quickly as possible.
- Estamos obligados a ayudar a todos en el orden en que aplicaron y vamos a avisarle tan pronto como su aplicación aparece en la lista de espera.
- Si usted recibe un aviso de desconexión mientras que está esperando, por favor de avisarnos inmediatamente y llame uno de los centros comunitarios.
- No hay lista de espera para las despensa de alimentos, que están disponible con cita previa o sin cita previa, cada 30 días por hogar.
Agradecemos tu paciencia mientras trabajamos para ayudar a todos lo más rápido posible.
Our organization strives to optimize self-sufficiency for families and individuals in safe and healthy communities. We work to achieve those goals by providing services either directly or through private and not-for-profit agencies.
Services
- Utility assistance
- Home repair/weatherization referrals
- Licensed social work and case management services
- Burial services
- Food pantry / groceries
- Clothes closet (Del Valle, Manor, Oak Hill, Pflugerville, and Central Austin)
- Senior lunch program by Meals on Wheels (Del Valle, Jonestown, Manor, Oak Hill, and Pflugerville) weekly drive through meal distribution due to COVID
- Online application site for SNAP, Medicaid, CHIP, with TxHHSC Community Partner Program
Eligibility & Applying
Your eligibility for assistance depends on these factors:
- Travis County residency
- Income documentation
- Disability status
- Age and number of household members
- How often you receive help
- Your utility provider/landlord
- Utility disconnection status
Social Services and Supports
Family Support Services has a social worker at each of our six community centers who provide clinical case management services to any residents of Travis County who want to develop a plan and create change in their lives. All Travis County residents are eligible to receive social work services; however eligibility criteria do apply for financial assistance and other programs.
Please call or visit one of our centers to talk with a social worker.
