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  • Our waiting list for financial assistance is at least three to four months long (we’ve received thousands of applications). 
  • We are required to help everyone in the order they applied and will reach out to you as soon as your application comes up on the waiting list.
  • If you receive a disconnect notice while you are waiting, please let us know immediately by calling one of our community centers
  • There is no waiting list for Food Pantries, which are available by appointment or walk-in, every 30 days per household.

We appreciate your patience as we work to help everyone as quickly as possible. 

  • Nuestra lista de espera para asistencia financiera es por lo menos tres a cuatro meses (hemos recibido miles de aplicaciones).
  • Estamos obligados a ayudar a todos en el orden en que aplicaron y vamos a avisarle tan pronto como su aplicación aparece en la lista de espera.
  • Si usted recibe un aviso de desconexión mientras que está esperando, por favor de avisarnos inmediatamente y llame uno de los centros comunitarios.
  • No hay lista de espera para las despensa de alimentos, que están disponible con cita previa o sin cita previa, cada 30 días por hogar.

Agradecemos tu paciencia mientras trabajamos para ayudar a todos lo más rápido posible.

Our organization strives to optimize self-sufficiency for families and individuals in safe and healthy communities. We work to achieve those goals by providing services either directly or through private and not-for-profit agencies.

Services

  • Utility assistance
  • Rent and mortgage assistance
  • Home repair/weatherization referrals
  • Licensed social work and case management services
  • Burial services
  • Food pantry / groceries
  • Clothes closet (Del Valle, Manor, Oak Hill, Pflugerville, and Central Austin)
  • Senior lunch program by Meals on Wheels (Del Valle, Jonestown, Manor, Oak Hill, and Pflugerville) weekly drive through meal distribution due to COVID 
  • Online application site for SNAP, Medicaid, CHIP, with TxHHSC Community Partner Program

Eligibility & Applying

Eligibility Factors

Find a community center.

Your eligibility for assistance depends on these factors:

  • Travis County residency
  • Income documentation
  • Disability status
  • Age and number of household members
  • How often you receive help
  • Your utility provider/landlord
  • Utility disconnection status

How to Apply for Family Services

Social Services and Supports

Social Services and Supports

Family Support Services has a social worker at each of our seven community centers who provide clinical case management services to any residents of Travis County who want to develop a plan and create change in their lives. All Travis County residents are eligible to receive social work services; however eligibility criteria do apply for financial assistance and other programs.

Please call or visit one of our centers to talk with a social worker.

I want to...

 

Leslie Gaines

Division Director

(512)854-4116

Get help now!

Call or visit one of our community centers. Learn about basic needs support.

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TAX RATE: TRAVIS COUNTY ADOPTED A TAX RATE THAT WILL RAISE MORE TAXES FOR MAINTENANCE AND OPERATIONS THAN LAST YEAR’S TAX RATE. THE TAX RATE WILL EFFECTIVELY BE RAISED BY 8.7 PERCENT AND WILL RAISE TAXES FOR MAINTENANCE AND OPERATIONS ON A $100,000 HOME BY APPROXIMATELY $22.42.

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