Our Mission

Our organization strives to optimize self-sufficiency for families and individuals in safe and healthy communities. We work to achieve those goals by providing services either directly or through private and not-for-profit agencies.


Family Support Services provides emergency financial assistance with utilities. Depending on several factors (age of household members, disability status of household members, number of household members), household income must fall within specific income guidelines to be eligible for assistance.

Family Support Services provides emergency financial assistance with rent (including first month's rent and rent for transitional housing), and mortgage payments. Assistance cannot pay for rent deposits or late fees.

Eligibility & Applying


Eligibility Factors

We determine eligibility for services at our local community centers.

Find a community center.

Your eligibility for assistance can depend on these factors (for more detailed information, visit the program area you are interested in to find individual eligibility criteria):

  • Travis County residency
  • Income
  • Resources/assets (i.e. property, savings)
  • Disability status
  • Age and number of household members
  • How often you receive help
  • Your utility provider/landlord
  • Extreme temperature dates
  • Utility disconnection status
  • Proof of participation in workforce development activities

Federal Poverty Annual Income Guidelines - 2014

Household Size50%125%150%200%250%
1 $6,030 $15,075 $18,090 $24,120 $30,150
2 $8,120 $20,300 $24,360 $32,480 $40,600
3 $10,210 $25,525 $30,630 $40,840 $51,050
4 $12,300 $30,750 $36,900 $49,200 $61,500
5 $14,390 $35,975 $43,170 $57,560 $71,950
6 $16,480 $41,200 $49,440 $65,920 $82,400
7 $18,570 $46,425 $55,710 $74,280 $92,850
8 $20,660 $51,650 $61,980 $82,640 $103,300
For each additional household member add:
  $2,090 $5,225 $6,270 $8,360 $10,450

Application Process

Applications are accepted at all seven locations from 8:00 am to 5:00 pm Monday through Friday. Please include as many of the required documents as possible when you turn in your application.

Once received, your application will be placed on the waiting list for that site. When your turn in line comes up, a case worker will call you to discuss your application and next steps.

Your application is good for 30 days. If you have not heard from us within 30 days and you are still in need of assistance, you may call us to have your application extended for another 30 days or you may come back in to reapply.

Required Documents

  • Photo ID (drivers' license, military ID, State ID, etc.)
  • Social Security Card & Numbers for ALL household members who have them
  • Proof of ALL household income for the past 30 days (check stubs, Social Security award letters for current year, unemployment, child support, workers comp, Workforce Solutions registration printout, etc.)
  • For utility assistance bring your current utility bill or termination notice
  • For rent or mortgage assistance bring current lease or mortgage statement
  • Proof of Travis County residency

Failure to provide the required documents will delay or deny the processing of your request for assistance.

Intake Procedure

  • Applicants are required to complete an application at any of the seven centers in Travis County.
  • Travis County residents may apply at any of the community centers for basic needs services, utility assistance, food pantry etc.
  • Applicants unable to visit centers can call for an application to be mailed, faxed, or emailed or send a family or friend on their behalf with their photo ID, letter of authorization and application.

Social Services and Supports

Family Support Services has a social worker at each of our seven community centers who provide clinical case management services to any residents of Travis County who want to develop a plan and create change in their lives. All Travis County residents are eligible to receive social work services; however eligibility criteria do apply for financial assistance and other programs.

A Social Worker can help in many ways, including:

  • CONNECTING you to community programs
  • Looking at your unique situation, and needs
  • LISTENING to your concerns and providing supportive counseling
  • Helping you to plan and develop goals
  • ASSISTING you with improving your coping and problem-solving skills
  • Teaching and practicing budgeting and money management skills with you
  • ADVOCATING for you with utility companies, landlords, school systems, and other service providers
  • Improving the quality of life for individuals, families and children

Case Management Services

  • Information and Referral for employment, housing, medical, mental health needs and more

Goal Planning and Assessment

  • Assist with developing long range goals
  • Help applying for SSI/SSDI, Medicaid, SNAP, Disability Fare Card and other services

Brief Counseling Services

  • Crisis Intervention
  • Individual/family supportive counseling
  • Youth Services

Community Outreach Services

  • Participate in community events
  • Provide presentations at neighborhood centers, school and community meetings
  • Services may be provided in your home, at our office, or at a place in the community

Please call or visit one of our centers to talk with a social worker.

I want to...


siegfried kirsten

Family Support Services

Kirsten Siegfried

P.O. Box 1748
Austin, TX 78767
Phone: (512) 854-4100
Fax: (512) 854-5871

Get help now!

Call or visit one of our community centers. Learn about basic needs support.