Our organization strives to optimize self-sufficiency for families and individuals in safe and healthy communities. We work to achieve those goals by providing services either directly or through private and not-for-profit agencies.
Services
- Utility assistance
- Rent and mortgage assistance
- Home repair/weatherization referrals
- Licensed social work and case management services
- Burial services (Palm Square only)
- Food pantry
- Clothes closet (Del Valle, Manor, Oak Hill, Palm Square, Pflugerville, and Post Road)
- Bread donation program (Jonestown, Oak Hill, and Pflugerville)
- Senior lunch program by Meals on Wheels (Del Valle, Jonestown, Manor, Oak Hill, and Pflugerville)
- Online application site for SNAP, Medicaid, CHIP, with TxHHSC Community Partner Program
Eligibility & Applying
Your eligibility for assistance depends on these factors:
- Travis County residency
- Income documentation
- Disability status
- Age and number of household members
- How often you receive help
- Your utility provider/landlord
- Utility disconnection status
We determine eligibility for services at our local community centers.
How to Apply for Family Services
Social Services and Supports
Family Support Services has a social worker at each of our seven community centers who provide clinical case management services to any residents of Travis County who want to develop a plan and create change in their lives. All Travis County residents are eligible to receive social work services; however eligibility criteria do apply for financial assistance and other programs.
A Social Worker can help in many ways, including:
- CONNECTING you to community programs
- Looking at your unique situation, and needs
- LISTENING to your concerns and providing supportive counseling
- Helping you to plan and develop goals
- ASSISTING you with improving your coping and problem-solving skills
- Teaching and practicing budgeting and money management skills with you
- ADVOCATING for you with utility companies, landlords, school systems, and other service providers
- Improving the quality of life for individuals, families and children
Case Management Services
- Information and Referral for employment, housing, medical, mental health needs and more
Goal Planning and Assessment
- Assist with developing long range goals
- Help applying for SSI/SSDI, Medicaid, SNAP, Disability Fare Card and other services
Brief Counseling Services
- Crisis Intervention
- Individual/family supportive counseling
- Youth Services
Community Outreach Services
- Participate in community events
- Provide presentations at neighborhood centers, school and community meetings
- Services may be provided in your home, at our office, or at a place in the community
Please call or visit one of our centers to talk with a social worker.
