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Research & Planning

Our Role

The Research & Planning Division works within the Department, County, and the community to find solutions to complex human service issues. The four overarching work areas of R&P include:

1. Informing our Community:

We support informed decision making by creating access to data and promoting quality data standards through:

  • Collecting, analyzing, and providing data
  • Writing and presenting reports and research
  • Conducting primary, secondary and best practices research
  • Legislative and policy analysis
  • GIS mapping

Read the Division’s latest reports.

2. Finding Solutions:

We support group processes that improve productivity and encourage collaborative problem solving and informed decision making through:

      • Planning, supporting, and participating in Department, County, and community collaborative group processes
      • Designing and facilitation of meetings and retreats
      • Developing and conducting workshops and trainings

The Research & Planning Division is involved in numerous community and department planning initiatives that include:

      • Aging services
      • Austin/Travis County Community Health Plan
      • Children’s Mental Health Plan
      • Austin/Travis County Success by 6 Coalition
      • Family Pathways
      • Food policy
      • Intellectual and Developmental Disabilities Alliance of Central Texas (IDDACT)
      • Immigration Services
      • One Voice Central Texas
      • Substance Use Disorder Community Planning
      • Travis County Family Violence Task Force
      • Workforce Development master plan
      • Youth Community Planning

3. Ensuring Effectiveness:

We promote effective and transparent allocation of Travis County resources through planning, evaluation, and process improvement by:

      • Promoting and implementing performance measurement and evaluation processes and tools
      • Providing program- and performance-related technical assistance
      • Developing management and measurement tools
      • Designing and conducting surveys and focus groups

View the annual performance report of HHS Social service investments.

4. Social Service Investments:

We coordinate, plan, and implement social service investments that are strategic, targeted, and responsive to community needs through:

      • Assessing and scoping department issue area investment portfolios
      • Implementing procurement processes for community investments
      • Evaluating proposals and negotiating contracts
      • Overseeing programmatic and performance contract management

Social Service Investment Issue Areas include:

      • Access to Basic Supports
      • Behavioral Health
      • Child & Youth Development
      • Housing Continuum
      • Planning & Evaluation
      • Public Health
      • Safety Intervention Services
      • Supportive Services for Community Living
      • Workforce Development

Learn more about the HHS social service investment strategy.

Korey Darling, Division Director

Phone: (512) 854-4275

5325 Airport Blvd. (3nd Floor), Austin, TX 78753 (Map)

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