Utility Assistance

You’re going to need the following documents:

• Valid government issued photo ID (for example, driver’s license, State ID, military ID)
• Proof of residence in Travis County
• Current utility bill(s)
• Proof of all income for the 30 days prior to applying for assistance for everyone 18 and older in the household (for example, pay checks, check stubs, Social Security award letter for the current year, unemployment, child support, worker’s compensation, etc.)

For federally funded programs (Comprehensive Energy Assistance Program CEAP), you’ll need additional documents:

• Proof of US Citizenship (for example, a US Birth Certificate or Passport)
• Proof of Immigration Status (for example, Form I-551, Permanent Resident Card)

We do not accept applications sent through e-mail due to privacy issues.

There are several ways to apply for utility assistance:

Once we receive your application, you’ll be added to our waitlist.

We assist people in the order in which they apply beginning January 1st of each year.

Look out for communication from our staff via phone and email so that we can best assist you.

As soon as your application comes up on the waitlist, you’ll be assigned to a caseworker. They will determine if you are eligible to receive assistance.

Please note: Additional documents may be needed to determine your eligibility for financial assistance.

Once your application is approved, payment will be sent to your utility vendor(s) for eligible services, depending on availability of funds.

If you receive a disconnect notice while you are waiting, please let us know immediately by calling one of our Community Centers.