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Below is a list of the documents required to apply for each type of assistance provided at the Travis County Community Centers. Before you begin the online Application process please have the documents needed available.

You may also call the Center of your choice to request a mailed paper Application for Assistance. Applications are accepted at each of the seven Centers by mail, fax, in person and online through a secure DocuSign application.

Currently, each Center maintains a separate waiting list. Please call each Center for information about their waiting list. You are welcome to apply at multiple Centers, but all Centers use the same funding for assistance. Financial assistance applications are good for the calendar year. Each January the application process is started again. There is no need to apply more than once per calendar year.

View this required documents page as a PDF.

Ver esta página de documentos requeridos en formato PDF en Español.

Required for All Applicants

  • Completed Travis County Application for Assistance (five pages)
  • Government Issued photo identification that shows name, or Military ID or Current US Passport
  • Proof of ALL household income for the last 30 days (i.e., check stubs, unemployment benefits, pension letter, veterans benefit letter, current year Social Security Award Letters, TANF, SNAP, child support etc.)
  • Social Security Card or Social Security Numbers for all household members who have them

Rent or Mortgage Assistance

  • Current lease, letter from landlord, Section-8/Public Housing letter showing address, number of bedrooms, residents and how much is owed OR mortgage lien letter or written notice of amount of mortgage in applicant’s name only

Electric Assistance

  • Copy of current electric bill and/or termination notice
  • Austin Energy Release of Information Authorization form (for Austin Energy customers only)

Gas/Propane/Water/Trash/Wood/Heating Oil Assistance

  • Copy of current utility bill and/or termination notice
  • ATMOS Release of Information Form (for ATMOS Energy customers only)

Weatherization and Home Repair Assistance

  • Completed Landlord or Homeowner Agreement

 Additional Documents Required for Federally Funded Utility Assistance (CEAP)

  • Proof of US Citizenship for all members of your household: Government Issued Birth Certificate, or a Current US Passport (ask our staff about other documents that can be used to prove citizenship) OR
  • Residency documentation for Immigrants: I-551 Permanent Resident Card (ask staff for additional acceptable residency documentation) AND
  • Proof of identity for all members of your household: Current Photo ID issued by any governmental agency or school, or a concealed handgun license card (ask our staff about other allowed identity documents)
  • SAVE form completed and signed

The above documents are required in order for us to determine eligibility. Incomplete applications are not accepted at the front desk and cannot be processed for financial assistance. Complete applications will be served in the order they are received and there is often a wait.

Please note: Additional documents may be needed to determine your eligibility for financial assistance when contacted by your assigned Caseworker.

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Family Support Services

P.O. Box 1748
Austin, TX 78767
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Call or visit one of our community centers. Learn about basic needs support.

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TAX RATE: TRAVIS COUNTY ADOPTED A TAX RATE THAT WILL RAISE MORE TAXES FOR MAINTENANCE AND OPERATIONS THAN LAST YEAR'S TAX RATE. THE TAX RATE WILL EFFECTIVELY BE RAISED BY 3.6 PERCENT AND WILL RAISE TAXES FOR MAINTENANCE AND OPERATIONS ON A $100,000 HOME BY APPROXIMATELY $11.00.

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