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Application Process

Due to the COVID-19 Pandemic, the six Travis County Community Centers' offices are closed to the public, except for food pantries, which are available by appointment. To apply for financial assistance please start here.

For food pantries please call the community center of your choice to find out about getting food assistance. Most Centers can help you the same day, but may need to schedule appointments to help ensure social distancing.

For utility and mortgage assistance, please include as many of the required documents as possible when you turn in your application. Applications for financial assistance are good for the calendar year due to funding requirements. 

There may be a wait for services, please apply online or request a mailed or faxed application from the Community Center of your choice.

Required Documents

  • Photo ID (drivers' license, military ID, State ID, etc.)
  • Social Security Card/Numbers for any household members who have them
  • Proof of ALL household income for the past 30 days (pay checks, check stubs, Social Security award letters for current year, unemployment, child support, workers compensation, etc.)
  • For utility assistance - current utility bill or termination notice
  • For rent or mortgage assistance - your current lease or mortgage statement
  • For CEAP federally funded Utility Assistance proof of identification and citizenship is required for all household members

Failure to provide the required documents will delay or deny the processing of your request for assistance.

Document library

 

Intake Procedure

  • Applicants are required to complete an application online or at any of the six centers for financial assistance, weatherization, home repair or Social Work services
  • Travis County residents may apply at any of the community centers and do not have to go to a Center based on location.
  • Applicants unable to visit centers in-person can call for an application to be mailed, or faxed to them.

Community Center Locations

TAX RATE: TRAVIS COUNTY ADOPTED A TAX RATE THAT WILL RAISE MORE TAXES FOR MAINTENANCE AND OPERATIONS THAN LAST YEAR'S TAX RATE. THE TAX RATE WILL EFFECTIVELY BE RAISED BY 3.6 PERCENT AND WILL RAISE TAXES FOR MAINTENANCE AND OPERATIONS ON A $100,000 HOME BY APPROXIMATELY $11.00.

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