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Income Eligibility

Depending on several factors, age of household members, disability status of household members, number of household member’s household income must fall within one of the categories to be eligible for assistance.

Determine your eligibility through checking to see if you meet federal poverty income guidelines based on your household size.

Utility Assistance Guidelines

Travis County utility assistance is not an "Entitlement Program."

This means that:

  • Program funds must be available;
  • One must apply for and qualify in order to receive assistance;
  • Utility assistance is not limitless
    • Utility assistance has a cap on the amount of financial assistance you can receive each year
    • Utility assistance has a cap on the number of times you can receive utility assistance each year
  • The assistance is determined on a case-by-case basis.

Income is an eligibility factor for all utility assistance.

Proof of Income for all household members over 18 is required.

Some information on every household member is required.

You will be required to provide a copy of your current utility bill and give your caseworker permission to speak with your utility provider.

Other terms or conditions may apply depending on the fund source.

Utility Assistance Programs

Travis County offers several utility assistance programs. Among these programs are funds provided by utility vendors to Travis County to assist their customers. Most only require the applicant be a resident of Travis County, that money is owed, your gross income is below a certain level for the past 30 days and you are a customer of their utility company.

Austin Energy is the largest provider of electricity in Travis County. They provide Plus One funds to Travis County HHS and other non-profits in town to assist Austin Energy customers. They also offer a Customer Assistance Program that offers discounts and fee reductions to those who qualify.

Atmos Energy, Bluebonnet Electric Coop, Pedernales Electric Coop, Reliant Energy, Texas Gas and TXU donate funds to HHS dedicated to assisting their customers.

Travis County also administers the Comprehensive Energy Assistance Program (CEAP) which is funded by the US Federal Government. This program provides crisis assistance for those who are in danger of losing their electric service or have already lost utility service during a government declared emergency, a documented medical crisis or when temperatures are at a certain level.

CEAP also provides ongoing utility assistance which can be for one month or up to payments for the rest of the year depending on your circumstances. In 2019 and 2020 Travis County assisted over 14,000 households annually with CEAP funds.

CEAP eligibility requires applicants to provide:

  • A completed Travis County Application for Assistance
  • Proof of US Citizenship or Permanent Legal Residency. For each HH member who is a US citizen or documented resident.
  • Submit proof of income for every HH member over the age of 18 for the past 30 days
  • A copy of your current utility bill.
  • Signed utility vendor release of information when required by the vendor.

In addition to energy assistance Travis County offers assistance for water and trash collection.

 

TAX RATE: TRAVIS COUNTY ADOPTED A TAX RATE THAT WILL RAISE MORE TAXES FOR MAINTENANCE AND OPERATIONS THAN LAST YEAR’S TAX RATE. THE TAX RATE WILL EFFECTIVELY BE RAISED BY 3.5 PERCENT AND WILL RAISE TAXES FOR MAINTENANCE AND OPERATIONS ON A $100,000 HOME BY APPROXIMATELY $10.39.

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