Income Eligibility

Depending on several factors, age of household members, disability status of household members, number of household member’s household income must fall within one of the categories to be eligible for assistance.

Determine your eligibility through checking to see if you meet federal poverty income guidelines based on your household size.

Utility Assistance Guidelines

Travis County utility assistance is not an "Entitlement Program."

This means that:

  • Program funds must be available;
  • One must apply for and qualify in order to receive assistance;
  • Utility assistance is not limitless
    • Utility assistance has a cap on the amount of financial assistance you can receive each year
    • Utility assistance has a cap on the number of times you can receive utility assistance each year
  • The assistance is determined on a case-by-case basis.

Income is an eligibility factor for all utility assistance.

Proof of Income for all household members over 18 is required.

Some information on every household member is required.

You will be required to provide a copy of your current utility bill and give your caseworker permission to speak with your utility provider.

Other terms or conditions may apply depending on the fund source.