Travis County STAR Flight provides a process for patients who are unable to pay their emergency air medical transport bill in full to request financial hardship assistance. This page walks through the application process step by step and explains where to direct related billing or records requests.
Wait — Are you trying to pay your bill?
STAR Flight does not handle billing. Billing questions and payments are managed by EMS Management & Consultants (EMSMC). Visit the EMSMC Patient Portal or call 800-814-5339 for more information on billing.
At a Glance
Who
Can Apply
Patients experiencing difficulty paying their STAR Flight bill may request a hardship review.
What
You’ll Need
to Submit
A completed and notarized Personal Financial Statement. Additional documentation is optional.
After Applying
Your billing account is placed on hold while your request is reviewed.
Request Financial Hardship Assistance
If you are experiencing difficulty paying your STAR Flight bill, you may request financial hardship assistance. Submitting a request places your billing account on hold while your information is reviewed. The steps below explain how the process works and what to expect.
Complete the Personal Financial Statement
To begin the financial hardship review process, you must complete a Personal Finance Statement Form.
You can obtain the form by requesting it from the STAR Flight administrative office.
Email: [email protected]
Phone: 512-854-1214
Once it's complete, have it notarized before submitting.
Gather Supporting Information
You may include a personal letter or additional documentation that helps explain your financial circumstances. This information may be considered during review.
Submit Your Request
Submit your completed and notarized Personal Financial Statement using one of the following methods:
| Travis County STAR Flight 7800 Old Manor Rd. Austin, TX 78724 |
|
| Fax | 512-854-6466 |
| [email protected] |
Billing Account Placed on Hold
Once your request is received, your billing account will be placed on hold. You will not receive invoices while your request is under review.
Review and Determination
Your request is reviewed along with the patient chart and any additional information provided. A determination is made by Travis County Emergency Services leadership.
Outcome and Next Steps
You will be contacted to discuss the outcome of your request and any next steps related to your account.
Lauren Hill
Executive Assistant, Travis County Emergency Services
[email protected]
512-854-1214
Records Related to STAR Flight Services
For requests involving patient records, billing records tied to an individual, subpoenas, or HIPAA authorizations, STAR Flight handles intake directly. Place your request through any of the avenues below:
| 512-854-6464 | |
| Fax | 512-854-6466 |
| [email protected] |
Public Information Requests
Requests for other public records under the Texas Public Information Act are handled through the County’s Public Information Request process.
