Need 9-1-1, but can’t call? Now you can text to 9-1-1.

The Capital Area Council of Governments (CAPCOG) has deployed Text to 9-1-1 service region wide. Text to 9-1-1 is the ability to send a cellphone text message to a local 9-1-1 call center. It is especially beneficial to those who are hard of hearing, deaf, or speech-impaired, but residents should only text 9-1-1 when calling 9- 1-1 is unsafe or not possible.

Examples of when texting 9-1-1 would be beneficial include:

  • The caller cannot speak due to a threat, illness or medical condition
  • The caller has poor reception and can only send text messages
  • Phone lines and cellphone towers are overwhelmed and only texts can get through

Text to 9-1-1 only is available in English. However, 9-1-1 voice calls can be processed in multiple languages, because all CAPCOG 9-1-1 call centers provide emergency interpretive services. Text to 9-1-1 does not work if the sender texts using group messages, emojis, pictures or videos. Apps that text other app users (such as WhatsApp) or texting via social media (such as Facebook Messenger) do not support Text to 9-1-1.

The service is now activated on the four major cellphone service providers —Verizon Wireless, AT&T Mobility, Sprint, and T-Mobile — in Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis and Williamson counties. A full Q&A about text to 9-1-1, as well as helpful PSAs are available on CAPCOG’s Web site at http://www.capcog.org/divisions/emergency-communications/texting-9-1-1-faq


The Office of Emergency Management, a division of Travis County Emergency Services, serves as the coordinating point of disaster preparedness, mitigation, response, and recovery capabilities for Travis County in cooperation with the county's various municipal governments. Travis County assists in staffing and sponsoring a joint City of Austin-Travis County Emergency Operations Center.

Contact

Location

5010 Old Manor Rd
Austin TX 78723

TIER II Submisions

Local Emergency Planning Committee

Mailing

P.O. Box 1748
Austin, TX 78767

Staff

Emergency Management Coordinator

Stacy Moore-Guajardo
(512) 974-0473

Assistant Emergency Management Coordinator

Blake Clampffer
(512) 974-0472

Hazardous Materials Coordinator

Preston Doege
(512) 974-0476

Emergency Planner

Shantelle Dunn Brannon 
(512) 974-0474

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Josh Davies | MA, CEM
County Executive

Contact Information

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Emergency Management
Coordinator
Stacy Moore-Guajardo

(512) 974-0473