Federal Emergency Management Agency (FEMA) Claims

Citizens and businesses may contact FEMA directly.

  • Click http://www.disasterassistance.gov/ at any time.
  • Call 1-800-621-FEMA (1-800-621-3362), 7 a.m. to 11 p.m., ET, seven days a week.
  • Call TTY 1-800-462-7585, 7 a.m. to 11 p.m. ET, seven days a week.

Travis County and Cities in Travis County Assistance

Check the Frequently Asked Questions below for direct contacts and information. Call 3-1-1 for all other information and questions.

Debris Information

All property owners are responsible for debris on their own property. Please work with your local trash collection service for trash/debris pickup, or personally deliver any trash/debris to the nearest landfill. Travis County will continue to take care of all roadways and make sure they are cleared of any hazards. Any debris dumped onto Travis County roadways or right-of-ways will be considered illegal dumping and fines will be assessed.

Development and Building Permits

Travis County Development Services oversees guidelines, procedures and permits for all development outside corporate city limits in Travis County. Contact that office for information about required permits: https://www.traviscountytx.gov/tnr/permits (512) 854-4215 (8:30 a.m. – 4 p.m., Monday – Friday).

Property owners or contractors can make application anytime online at MyPermitNow.org or at 700 Lavaca, 5th floor any business day between 8:30 a.m. and 4:00 p.m. At a minimum, a contractor estimate for repair is required. Property owners do not have to use a contractor to complete the repair.

Floodplain Information

Maps: https://www.traviscountytx.gov/tnr/environmental-quality/stormwater/floodplain

Look up floodplain by address:

Flood Insurance Information

Long Term Recovery, Un-Met Needs, and Donations:

Travis Austin Recovery Group (TARG): TARG is a local recovery group with 501c(3) status that provides direct assistance to survivors. To request assistance or make a donation, please see the following information: www.targetingrecovery.org - PO Box 17591, Austin, TX 78760; 512-920-2520.

County Programs and Projects

Buyout information

Health and Human Services

Frequently Asked Questions

Legal Assistance

  • State Bar Disaster Hotline – 800-504-7030
    • Flood survivors may also call the Bar’s pro-bono attorney, Doug Lawrence, 512-472-0279, ext. 110. Callers should identify themselves as a flood survivor, and he will return their call as soon as possible.
  • law help logo

Press Releases

December 15, 2015
Flood-impacted residents to receive tax relief by property reappraisal
The Travis County Commissioners Court has approved a resolution requesting the reappraisal of flood-impacted properties by the Travis Central Appraisal District (TCAD) within Travis County. 

December 7, 2015
Recovery Centers Open in Austin and Travis County for Flood Survivors
Two State/Federal Emergency Management Agency (FEMA) Disaster Recovery Centers (DRCs) will open in the Austin/Travis County area on Tuesday, Dec. 8, 2015 for homeowners, renters and business owners who sustained damage as a result of the severe storms, tornadoes and flooding from Oct. 22 to Oct. 31, 2015.

December 4, 2015
FEMA Media Advisory
Flood-affected communities in Austin and Travis County should anticipate Federal Emergency Management Agency (FEMA) outreach teams in their neighborhoods starting this week.

November 30, 2015
Travis County flood recovery meeting this Saturday
Travis County Commissioner Gerald Daugherty, Precinct #3, invites flood-affected County residents, especially those in the Arroyo Doble and Onion Creek Meadows neighborhoods, to attend a Flood Recovery Meeting this Saturday, December 5, from 2 to 4 p.m. at the Manchaca Fire Station located at 665 W FM 1626, Austin, TX 78748.

November 25, 2015
Federal Flood Assistance Approved for Austin-area Residents, Businesses
Travis County residents and business owners, including those in the Austin city limits, who had storm or flood damage between Oct. 22, 2015 and Oct. 31, 2015 are eligible for federal assistance, according to the Federal Emergency Management Agency (FEMA).

November 17, 2015
Travis County flood recovery meeting this Thursday
Travis County invites all flood-affected County residents to attend a Flood Recovery Meeting this Thursday, November 19, 6:30 to 8:30 p.m. at the South Rural Community Center at 3518 FM 973 South, Del Valle.
Español

November 13, 2015
Flooding Assistance Center will close, call 3-1-1 for flood recovery information 
The Austin/Travis County Flood Assistance Center, located at the Dove Springs Recreation Center, will conclude operations Saturday, Nov. 14 at 7:30 p.m.

November 12, 2015
Volunteers needed in flood-damaged areas 
Assistance and information available to Travis County residents
The number of properties in Travis County affected by the most recent flood is now 350 (500 households in Austin and Travis County combined), and the need for volunteers is growing during this declared local state of disaster.

November 9, 2015
Flood Assistance Center update
The Flood Assistance Center (FAC), at Dove Springs Recreation Center, will remain open to service flood survivors in Austin and Travis County until Saturday, Nov. 14, or longer if needed.

November 6, 2015
City, County open Volunteer Resource Center to assist in flood recovery
A Volunteer Reception Center (VRC) will open Sunday Nov. 8, which will launch a coordinated volunteer effort beginning then.

November 6, 2015
More than 300 properties in Travis County impacted by flood
At least 336 properties in Travis County were affected by last week’s flood. Travis County Transportation and Natural Resources (TNR) has inspected more than 500 properties and continues to assess the number that have received flood damage.

November 4, 2015
Stay alert for possible flooding in rain-saturated Travis County
Travis County is urging the public to monitor local media for emergency weather alerts due to the forecast of rain and potential flooding late tonight through Friday.

October 31, 2015
Travis County evacuates Citation Circle area
Travis County Emergency Management sent a Regional Notification System (RNS) message to Citation Circle neighborhood residents in Southeast Travis County to notify them to evacuate to higher ground.

October 30, 2015
Travis County responds to flooding
Flooding is occurring in many parts of Travis County, but especially in the Onion Creek watershed. Additional rain is expected this evening and in the early morning hours. Everyone should monitor local weather reports; avoid flood waters, and remember to "Turn around. Don’t Drown."