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How to Apply

Office Hours

Monday - Thursday: 9:00 am 4:00 pm By Appointment Only

Virtual Office Hours

Monday - Thursday: 9:00 am - 4:00 pm

Due to the pandemic, we have virtual and telephonic appointments available to Travis County residents and Travis County employees ONLY. To schedule a virtual appointment, complete our online contact form. If you are unable to complete an online form, you can call our office at 512-854-9340 and leave a message to schedule a telephonic appointment. All phone calls and online requests will be addressed as soon as possible. Please be patient, due to COVID-19, current and emerging events we are experiencing higher than normal contacts and requests. *Again, we highly encourage everyone please call the VA at 1-800-827-1000 for a faster response regarding your claims, appeals, and debt management issues especially if you are within 30 days or less of any VA deadlines.
For Travis County employees ONLY
Virtual Extended Hours Appointments

Monday - Thursday: 5:00 pm - 9:00 pm

We have virtual appointments for Travis County Employees ONLY. To schedule a virtual appointment, complete our online contact form.
Thank you

How We Can Help

Our staff can help to prepare, submit, and present any claim against the United States or a state for benefits to which the person is eligible to receive under the United States or state law. Our staff shall defeat all unjust claims that come to the officer’s attention.
Staff contact information

Important Documents

In order to accelerate delivery of benefits, Veterans seeking a VA benefit for the first time must submit a copy of their service discharge form (DD-214, DD-215, or for World War II Veterans, a WD form), which documents service dates and type of discharge, or provides full name, military service number, dates of service and branch.

The Veteran's service discharge form should be kept in a safe location accessible to the Veteran and next of kin or designated representative. Discharge and DD 214 forms can also be recorded for free at the Travis County’s Clerk’s Office at 5501 Airport Boulevard in Austin. (map)

The following documents will be needed for claims processing related to a Veteran's death:

  1. Veteran's marriage certificate for claims of a surviving spouse or children.
  2. Veteran's death certificate if the Veteran did not die in a VA health care facility.
  3. Children's birth certificates or adoption papers to determine children's benefits.
  4. Veteran's birth certificate to determine parents' benefits.

For additional questions, you can call our office or walk-in during normal business hours.

Mailing Address

Travis County Veterans Services
PO Box 1748
Austin, TX 78767

Physical Address

5325 Airport Boulevard
Austin, TX 78751
(Map)

Phone: (512) 854-9340
Fax: (512) 854-4453

Additional Staff

TAX RATE: TRAVIS COUNTY ADOPTED A TAX RATE THAT WILL RAISE MORE TAXES FOR MAINTENANCE AND OPERATIONS THAN LAST YEAR’S TAX RATE. THE TAX RATE WILL EFFECTIVELY BE RAISED BY 3.5 PERCENT AND WILL RAISE TAXES FOR MAINTENANCE AND OPERATIONS ON A $100,000 HOME BY APPROXIMATELY $10.39.

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