Veterans Services

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Due to the COVID-19 Coronavirus Pandemic the Travis County Veterans Service office will not be open to the public until further notice; this measure is to protect and care for our clients, their families, and staff in the face of this emerging health risk in accordance with State, County and City Executive Orders.

To ensure you meet time-sensitive claim deadlines, we strongly advise all clients to contact the VA by either phone at 1-800-827-1000, or checking your status through the Veteran Affairs website or the eBenefits website, if you have an account. You may need to register with the VA for access, if you have never registered.

Due to COVID-19, we only have virtual appointments available. We are accepting new clients, that live in Travis County or are a Travis County employee. To schedule a virtual appointment, complete an online contact form. Please include the best times that work for you, we will try to accommodate. For those that unable to complete an online form, you can call our office at 512-854-9340 and leave a message. All phone calls and online requests will be returned as soon as possible. Please be patient, due to the COVID-19, we are experiencing higher than normal requests.

**Monday through Thursday from 5:00 pm to 9:00 pm, we have non-traditional hours for Travis County Employees only. Please indicate on your online contact form request, if these hours work best for you.**

Again, we highly encourage everyone to please call the VA at 1-800-827-1000 for a faster direct response regarding your claims or appeals.

Virtual Office Hours: Monday - Thursday: 9:00 am - 4:00 pm

About Veterans Services

The Travis County Veterans Service Office provides eligible veterans, their dependents, and survivors direct and general support and assistance in obtaining all benefits to which they are entitled from the Veterans Benefits Administration.

Virtual Office Hours

Monday - Thursday: 9:00 am - 4:00 pm
At this time we have no New client appointments available.

Established clients, if you need to ask a question regarding a claim our office is already handling you may call us at 512-854-9340 and leave a message on our online contact form.  https://traviscountytx.gov/veterans-services/contact-form messages will be returned as soon as possible.  Please be patient due to the COVID-19 we are experiencing heavy contact volumes. Again, please call the VA at 1-800-827-1000 for a faster response regarding your claims.

Need to talk to someone?

Veterans and their loved ones can call 1-800-273-8255 and Press 1, chat online at www.VeteransCrisisLine.net, or send a text message to 838255 to receive free, confidential support 24 hours a day, 7 days a week, 365 days a year, even if they are not registered with VA or enrolled in VA health care.

  • 1-877-WAR-VETS (627.8387) Vet Center - Combat Call Center     
  • 1-855-VA-WOMEN (1-855-829-6636) Women Veteran’s - Call Center

The Latest News

Student Veterans of America Posts in-state Tuition Map

The SVA listed states offering in-state tuition to out-of-state veterans. (See map.) Texas veterans attending school in-state may be eligible for the Hazelwood Act.

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Mailing Address

Travis County Veterans Services
PO Box 1748
Austin, TX 78767

Physical Address

100 N. IH-35, Suite 2400
Austin, TX 78701
(Map)

Phone: (512) 854-9340
Fax: (512) 854-4453

Additional Staff

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