Veterans Services
Travis County Veteran Services Department
The Travis County Veterans Department was officially created on March 22, 1944, by the Travis County Commissioner’s Court "for the purpose of preparation, presentation, and prosecution of claims under laws administered by the Department of Veterans Affairs." Accorded pursuant to 38 U.S.C. Section 5902 and 38 C.F.R. Section 14.628(c) and is solely for the purpose of claimant representation" before the Department of Veterans Affairs.
All Travis County Veteran Services staff members are honorably discharged military Veterans that themselves utilize VA benefits. Our County Veteran Service Officer, and Assistant County Veterans Service Officers are all accredited through the Veterans Affairs Veterans Benefits Administration.
When you come into our office you will be referred to a VA accredited service officer for assistance. We have a compassionate understanding of the problems, which confront veterans, and their dependents. Our staff will apply specialized knowledge in the best way suited to the needs of every individual veteran or other beneficiary who comes to the office for assistance. Our services are always free of charge.
The Department provides eligible veterans, dependents, and survivors direct and general support and assistance in obtaining all benefits to which they are entitled from the federal, state and county government. We provide referrals to other agencies that may be able to assist with other unique issues. VA Benefits, disability claims, and appeals are our primary services. However, we can assist with referrals for medical, mental health, housing, educational assistance, review of basic financial assistance applications, VA income verification, veteran property tax exemption letters, VA burial benefits, discharge upgrade guidance. We also engage through outreach and community events. We have a women veterans and LGBTQ+ coordinator available to assist with issues unique to these populations. We also offer basic Notary services.
Office Hours
Monday - Thursday: 9:00 am - 4:00 pm, by appointment only
Appointments
The Travis County Veteran Services Department have virtual and in-person appointments available to Travis County residents and Travis County employees ONLY.
To schedule a virtual or in-person appointment, complete our online contact form and indicate your preference, virtual or in-person. If you are unable to complete an online form, you may call our office at 512-854-9340 to schedule your appointment. All phone calls and online requests will be addressed as soon as possible but response time will depend on office workload. We appreciate your patience.
*To ensure you meet time-sensitive VA claims, appeals, and debt management deadlines that are within 30 days we strongly advise all clients to contact the VA by either phone at 1-800-827-1000 or checking through your https://www.ebenefits.va.gov/ebenefits/homepage account. If you do not have an account, you may call the VA for instructions on how to register.
Travis County Employees ONLY
IN ADDITION TO ROUTINE BUSINESS HOURS, SPECIAL EXTENDED HOURS VIRTUAL APPOINTMENTS ARE AVAILABLE FOR TRAVIS COUNTY SHIFT WORKERS
Monday - Thursday: 5:00 pm - 9:00 pm
To schedule a virtual appointment, complete our online contact form using your Travis County email address, for verification.
News Release
Need to talk to someone?
Veterans and their loved ones can call 1-800-273-8255 and Press 1, chat online at www.VeteransCrisisLine.net, or send a text message to 838255 to receive free, confidential support 24 hours a day, 7 days a week, 365 days a year, even if they are not registered with VA or enrolled in VA health care.
- 1-877-WAR-VETS (1-877-927-8387) Vet Center - Combat Call Center
- 1-855-VA-WOMEN (1-855-829-6636) Women Veteran’s - Call Center
The Latest News
VBA – Veterans Benefits Administration
https://benefits.va.gov/benefits/
https://www.va.gov/opa/pressrel/includes/viewPDF.cfm?id=5847
- Under Secretary Paul Lawrence Live Tele-Townhalls. In addition to VA Benefits program updates these Tele-Townhalls will also have updates on VA’s response to COVID-19.
- Debt Management Center – Information regarding over payments
- Education and Training – GI Bill and Vocational Rehabilitation
- Office of Veterans Business Development
- Office of Small & Disadvantaged Business Utilization - Veterans
VHA – Veterans Health Administration
- Central Texas Veterans Health Care System
- Department of Veterans Affairs COVID-19 National Summary
- VHA COVID-19 Guidance for Community Providers
NCA – National Cemetery Administration
Mailing Address
Travis County Veterans Services
PO Box 1748
Austin, TX 78767
Physical Address
5325 Airport Boulevard
Austin, TX 78751
(Map)
Phone
(512) 854-9340
Fax
(512) 854-4453
TAX RATE: TRAVIS COUNTY ADOPTED A TAX RATE THAT WILL RAISE MORE TAXES FOR MAINTENANCE AND OPERATIONS THAN LAST YEAR’S TAX RATE. THE TAX RATE WILL EFFECTIVELY BE RAISED BY 8.7 PERCENT AND WILL RAISE TAXES FOR MAINTENANCE AND OPERATIONS ON A $100,000 HOME BY APPROXIMATELY $22.42.
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