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Veterans Services

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Due to the COVID-19 Coronavirus Pandemic the Travis County Veterans Service office will not be open to the public until further notice; this measure is to protect and care for our clients, their families, and staff in the face of this emerging health risk in accordance with State, County and City Executive Orders.

To ensure you meet time-sensitive claim deadlines, we strongly advise all clients to contact the VA by either phone at 1-800-827-1000, or checking your status through the eBenefits website. You may register at the eBenefits website if you do not have an account.

We strongly encourage everyone to please call the VA at 1-800-827-1000 for a faster direct response regarding your claims, appeals or debt management issues.

Virtual Office Hours: Monday - Thursday: 9:00 am - 4:00 pm

About Veterans Services

The Travis County Veterans Department was officially created on March 22, 1944 by the Travis County Commissioner’s Court "for the purpose of preparation, presentation, and prosecution of claims under laws administered by the Department of Veterans Affairs." Accorded pursuant to 38 U.S.C. Section 5902 and 38 C.F.R. Section 14.628(c) and is solely for the purpose of claimant representation" before the Department of Veterans Affairs.

When you come into our office you will be referred to a service officer for assistance. We have a compassionate understanding of the problems, which confront veterans, and their dependents. Our staff will apply specialized knowledge in the best way suited to the needs of every individual veteran or other beneficiary who comes to the office for assistance.

All Travis County Veteran Services staff members are honorably discharged military Veterans that themselves utilize VA benefits. Our County Veteran Service Officer, and Assistant County Veterans Service Officers are all accredited through the Veterans Affairs Veterans Benefits Administration.

The Office provides eligible veterans, their dependents, and survivors direct and general support and assistance in obtaining all benefits to which they are entitled from the federal, state and county government. We also provide referrals to other agencies that may be able to assist you with your specific issues.

Virtual Office Hours

Monday - Thursday: 9:00 am - 4:00 pm

Due to the pandemic we have virtual and telephonic appointments available to Travis County residents and Travis County employees ONLY. To schedule a virtual appointment, complete our online contact form. If you are unable to complete an online form, you can call our office at 512-854-9340 and leave a message to schedule a telephonic appointment. All phone calls and online requests will be addressed as soon as possible. Please be patient, due to COVID-19, current and emerging events we are experiencing higher than normal contacts and requests. *Again, we highly encourage everyone please call the VA at 1-800-827-1000 for a faster response regarding your claims, appeals and debt management issues especially if you are within 30 days or less of any VA deadlines.

For Travis County employees ONLY

Virtual Extended Hours Appointments

Monday - Thursday: 5:00 pm - 9:00 pm

We have virtual appointments for Travis County Employees ONLY. To schedule a virtual appointment, complete our online contact form.

Need to talk to someone?

Veterans and their loved ones can call 1-800-273-8255 and Press 1, chat online at www.VeteransCrisisLine.net, or send a text message to 838255 to receive free, confidential support 24 hours a day, 7 days a week, 365 days a year, even if they are not registered with VA or enrolled in VA health care.

  • 1-877-WAR-VETS (1-877-927-8387) Vet Center - Combat Call Center
  • 1-855-VA-WOMEN (1-855-829-6636) Women Veteran’s - Call Center

The Latest News

VBA – Veterans Benefits Administration

https://benefits.va.gov/benefits/

VHA – Veterans Health Administration

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Mailing Address

Travis County Veterans Services
PO Box 1748
Austin, TX 78767

Physical Address

100 N. IH-35, Suite 2400
Austin, TX 78701
(Map)

Phone: (512) 854-9340
Fax: (512) 854-4453

Additional Staff

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TAX RATE: TRAVIS COUNTY ADOPTED A TAX RATE THAT WILL RAISE MORE TAXES FOR MAINTENANCE AND OPERATIONS THAN LAST YEAR'S TAX RATE. THE TAX RATE WILL EFFECTIVELY BE RAISED BY 3.6 PERCENT AND WILL RAISE TAXES FOR MAINTENANCE AND OPERATIONS ON A $100,000 HOME BY APPROXIMATELY $11.00.
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