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About the Veteran Services Department


The Travis County Veterans Services Department was officially created on March 22, 1944, by the Travis County Commissioner’s Court "for the purpose of preparation, presentation, and prosecution of claims under laws administered by the Department of Veterans Affairs."

We are here to serve and support our community’s Veterans and their eligible dependents. To ensure personalized attention and timely assistance, we are currently accepting clients by appointment only.

Granted under Title 38, Section 5902 of the U.S. Code and Title 38, Section 14.628(c) of Code of Federal Regulations, the Veterans Services Department is allowed to help individuals make a claim before the Department of Veterans Affairs.

Travis County Veteran Services staff, all honorably discharged military Veterans, are accredited by the VA Veterans Benefits Administration. Our compassionate team assists veterans and beneficiaries with various needs, including VA benefits, disability claims, appeals, and referrals for medical, mental health, housing, education, financial assistance, and more.

Services are always free, and we have specialized coordinators for women veterans and LGBTQ+ issues. Additionally, we provide Notary services and engage in outreach and community events.

Visit Us

Please take note that we are currently accepting clients by appointment only.
Travis County holidays may impact the department's availability.


Office Hours:
Our office is open Monday - Thursday, 9 am through 4 pm.

Appointments:

Travis County residents and employees can schedule virtual or in-person appointments with the Veteran Services Department.

Get Started

To book, please complete the online form above or call (512) 854-9340.

For urgent VA claims, appeals, or debt management deadlines within 30 days, contact the VA directly at 1(800) 827-1000 or visit the VAs E-Benefits website

If unregistered, call the VA for registration instructions.

Travis County Employees ONLY

IN ADDITION TO ROUTINE BUSINESS HOURS, SPECIAL EXTENDED HOURS VIRTUAL APPOINTMENTS ARE AVAILABLE FOR TRAVIS COUNTY SHIFT WORKERS

Monday - Thursday: 5:00 pm - 9:00 pm

To schedule a virtual appointment, complete our online contact form using your Travis County email address, for verification.

News Release

Need to talk to someone?

Veterans and their loved ones can call 1-800-273-8255 and Press 1, chat online at www.VeteransCrisisLine.net, or send a text message to 838255 to receive free, confidential support 24 hours a day, 7 days a week, 365 days a year, even if they are not registered with VA or enrolled in VA health care.

  • 1-877-WAR-VETS (1-877-927-8387) Vet Center - Combat Call Center
  • 1-855-VA-WOMEN (1-855-829-6636) Women Veteran’s - Call Center

Events

Join the conversation and meet other veterans in the region. Take a look through events and activities crafted to enhance your experience and foster connections within our community. Stay informed, engaged, and make important connections!

The Department of Veterans Affairs (VA) has determined approximately 96,000 Veterans may be eligible for a refund of their unused Veterans' Educational Assistance Program (VEAP) Please click the link below for more information

Austin VA Job Fair

7901 Metropolis Drive
Wednesday, February 7, 2024
10:00AM-1:00PM

Room 1G-101

This event is free and open to all Veterans!

Employers in attendance include:

  • Texas Workforce Commission
  • Austin Water
  • Capital Metro
  • Central Health
  • Allied Universal
  • Many more!

For more information, contact

Polly Sanders
(737) 235-1945

Diane Tu
(512) 897-7954

4th Annual VA National Virtual Pride Campaign

The Latest News

VBA – Veterans Benefits Administration

https://benefits.va.gov/benefits/

https://www.va.gov/opa/pressrel/includes/viewPDF.cfm?id=5847

VHA – Veterans Health Administration

NCA – National Cemetery Administration

National Cemetery Administration (va.gov)

More News...

Call for Help

If you are in a domestic violence situation and need immediate help, please call 9-1-1 or the National Domestic Violence Hotline at (800) 799- SAFE (7233).

Mailing Address
Travis County Veterans Services
PO Box 1748
Austin, TX 78767

Physical Address
5325 Airport Boulevard
Austin, TX 78751
(Map)

Phone
(512) 854-9340
Fax
(512) 854-4453

Additional Staff

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TAX RATE: TRAVIS COUNTY ADOPTED A TAX RATE THAT WILL RAISE MORE TAXES FOR MAINTENANCE AND OPERATIONS THAN LAST YEAR’S TAX RATE. THE TAX RATE WILL EFFECTIVELY BE RAISED BY 3.5 PERCENT AND WILL RAISE TAXES FOR MAINTENANCE AND OPERATIONS ON A $100,000 HOME BY APPROXIMATELY $9.12.