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Travis County, as a recipient of Federal financial assistance is committed to ensuring that no person on the basis of race, color, national origin, sex, age, or disability, as protected by Title VI of the 1964 Civil Rights Act (42 USC Section 2000d, et. seq.), and 49 CFR Part 21, both as explained in Federal Transit Administration (FTA) Circular 4702.1A, shall be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination or retaliation in any federally or non-federally funded program or activity administered by Travis County and/or its contractors.

Title VI Coordinator

The Title VI Coordinator is authorized to ensure compliance with the provisions of the County’s policy of nondiscrimination and with the law. The Title VI Coordinator is responsible for initiating, monitoring, and ensuring Travis County’s compliance with Title VI requirements and will ensure implementation of Travis County’s non-discrimination policy.

If you believe you have been subjected to discrimination under Title VI, you may submit a complaint to Travis County. Please send your complaint to:

Travis County Title VI Coordinator
Human Resources Management Department
700 Lavaca Street, Suite 420
Austin, TX 78701
Fax: 512-854-4992

Complaint forms can be obtained at the Travis County Title VI Coordinators office located at the same address above or at the Travis County website.

Title VI Complaint Processing Procedures


These procedures do not deny the right of the complainant to file formal complaints with other state or federal agencies or to seek private counsel for complaints alleging discrimination.


Any person who, based on race, religion, color, national origin, sex, age, retaliation or disability believes that he/she has been excluded from participation in, denied benefits or services of any program or activity administered by Travis County or its subrecipients, consultants and contractors may bring forth a discrimination complaint under Title VI. Only complaints based on the complainant’s protected status will be considered under Title VI.
The complainant may file a signed, written complaint up to 180 calendar days from the date of the alleged act of discrimination or the date the person(s) became aware of the alleged act(s) of discrimination. The complaint should include the following information:

  • Your name, mailing address, and how to contact you (i.e., telephone number, email address, etc.)
  • How, when, where and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.
  • Other information that the complainant deems significant

The Title VI complaint Form (see Attachments D-1 or D-2) may be used to submit the complaint information. Complaint Forms can also be obtained at the Travis County Title VI Coordinators Office located at the same address above or online.

To request additional information on Travis County’s nondiscrimination obligations or to file a Title VI Complaint, please submit a request or complaint to:
Travis County Title VI Coordinator
700 Lavaca Street – Suite 420
Austin, TX 78701
Tel: 512-854-6044 - Fax: 512-854-4992

Complaint Process

Travis County will begin an investigation within fifteen (15) working days of receipt of a complaint alleging discrimination based on race, color, national origin, sex, age or disability for a service or benefit provided by the County and will be directly addressed by the County. The County shall also provide appropriate assistance to complainants, including those persons with disabilities, or who may be limited in their ability to communicate in English.

Transportation related discrimination complaints filed under Title VI with Travis County in which the County or its sub-recipients are named as the respondent shall be forward to TxDOT for investigation within 10 calendar days of receipt of the complaint.

In cases where the complainant is unable or incapable of providing a written statement, a verbal complaint may be made. The Title VI Coordinator will interview the complainant and if necessary assist the person in converting verbal complaints to writing. All complaints must, however, be signed by the complainant or his/her representative. Complaints shall state, as fully as possible, the facts and circumstances surrounding the alleged discrimination.

The County shall make every effort to address all complaints in an expeditious and thorough manner.

The County will contact the complainant in writing no later than thirty (30) working days after receipt of complaint for additional information, if needed. The Complaint will be copied, filed and logged. If the complainant fails to provide the requested information in a timely basis, Travis County may administratively close the complaint.

Travis County will complete the investigation within ninety (90) calendar days of receipt of a complaint. If additional time is needed for investigation, the complainant will be notified. A written investigation report will be prepared by the Title VI Coordinator. This report shall include a summary description of the incident, findings and recommended corrective action.

Disposition of Complaint

A final written response letter will be provided to the complainant and the respondent or the respondent department. In the letter notifying complainant that the complaint is not substantiated, the complainant is also advised of his or her right to appeal with the County within five (5) working days from receipt of the closing letter or that they may file a complaint externally with the U.S. Department of Transportation. If there is no appeal or no findings, the complaint will be closed. If required, the investigation report will be forwarded to the appropriate state or federal agency. Travis County maintains all complaints in a record/log which outlines the complaint identifiers as specified by TxDOT.