Information Technology Services

Vision

Travis County is a tech community at heart, as such we will aspire to be as innovative with our services as the residents we serve.

Mission

Execute, secure, and sustain technology services that benefit Travis County residents.

Guiding Principles

Our guiding principles will govern how we execute our Vision and Mission and guide our decisions and behavior. Those principles include:

Goals

Enhance the customer’s experience by:

• Hiring an innovative workforce and investing in them.
• Focus on outcomes that exceed our business partners’ and residents’ needs.
• Ensuring anytime, anything, anywhere access to information that is always available, accurate, and secure.
• Enhancing Travis County service delivery through optimizing the use of the information we possess.
• Partnering with elected officials, departments, and residents to execute and sustain a County-Wide IT Strategic Plan to ensure strong collaboration and focus on meaningful outcomes.

Guiding Philosophy 

Alongside the "why" of what we do comes the "how" - how do we enable new types of business across our network? How do we make Travis County accessible to anyone, anywhere, anytime, using the digital tools at our disposal? How do we decide what stays and what goes?

The T.I.M.E. philosophy provides a collaborative process and framework to determine which applications and services receive focus and investment. Abiding by the philosophy of T.I.M.E. helps our organization avoid waste or stagnation.

• Tolerate it: Keep a system that still creates business value, costs and risks are manageable. 
• Invest in it: Provide resources or enhancements to increase their value and use to the County. Where you have redundant applications, migrate users so you eliminate redundancy. 
• Migrate from it: Systems that are no longer supported or have large technical difficulties, but their value to the business remains high. Research alternative solutions to which to migrate. 
• Eliminate it: Information systems that have low business value and poor technology performance. Use retirement and migration to invest in your other applications.