CARE Program Newsletter - September 2015

One type of cholesterol can increase your risk of heart disease. The other type can help protect your heart. Do you know which is which? Watch the video below to learn:

Just call the customer service number (1-866-649-4873) on your ID card to enroll in the program. An experienced maternity nurse will ask questions to determine if you have any special needs. If you do, the nurse may refer you to your health plan’s case management program. Feel free to talk about any concerns you may have. Our nurses are here to provide you with the education and support that you need to make healthy choices during your pregnancy.

Valuable Information and Support

All program participants receive important educational information on topics related to pregnancy. After delivery, you continue to receive support and helpful information about caring for yourself and your baby. Some educational materials are also available in Spanish. You can speak with a Healthy Pregnancy nurse Monday through Friday, from 8 a.m. to 11 p.m. Central Standard Time. Care24SM registered nurses are also available 24 hours a day, seven days a week, at 800-846-4678.

Help on the Web

myuhc.com® offers information about all aspects of pregnancy, delivery and care. Once you register, you have access to topics such as healthy living, prenatal care, labor and delivery and bringing home baby. You can also learn more about your benefits.

Whether this is your first pregnancy or you have other children, the Healthy Pregnancy Program can help get your pregnancy off to a healthy start.

*This program follows national practice standards from the American Board of Obstetricians and Gynecologists.

Visit myuhc.com and click on Register Now (found on the left side of screen). Once registered on myuhc.com, click on Rally Health Survey found on the right side of screen.

It is fun and interactive! Earn Rally coins for taking the survey and use them to win awesome stuff, such as gift cards and an iPod.

The sweepstakes is offered by United Healthcare. Get started now to get a measure of your overall health!

Employees completing the RALLY Health Survey

Q: How long do health coaching appointments take?

A: The first appointment is in person and lasts 45-60 minutes. Any follow up appointments can be done in person or over the phone and usually last 10-30 mins.

Q: Where does the appointment take place?

A: We recommend that the first Health Coaching appointment takes place at your Travis County worksite. Becky will be able to travel to your location. Follow up visits can be done over the phone or in person.

Please note: Break rooms, cubicles, lobby's, etc. are not appropriate locations for health coaching appointments. Privacy is important as you will be discussing personal health information. Please reserve a private room prior to the appointment. If you would prefer to meet away from your specific location, you can request to meet with Becky at 700 Lavaca.

Q: How soon can I make an appointment?

A: Depending on the time of year, Becky schedules appointments out from 1-3 weeks depending on her availability and your location.

Q: How many times and how often do I or should I meet with the Health Coach?

A: The amount of visits will vary based on your specific health goals. There is no set "limit" of visits; your number of visits will be determined by your progress. The time between appointments will also be determined according to individual needs and progress.

Q: How much does health coaching cost?

A: Health Coaching appointments are free of charge, with no co-pay. It is a service that is included in your benefits offered by UnitedHealthcare and Travis County full time employees who are enrolled in the UnitedHealthcare medical plan.

Q: Who is eligible for Health Coaching?

A: Anyone who has UnitedHealthcare benefits with Travis County is eligible. IE: Employees, spouses, retirees, dependents (over 18 years of age.

Q: When are appointments available?

A: Monday-Friday 8:00 a.m.-5:00 p.m. Special exceptions can be made for those that work special shifts.

Q: What can Becky help me with?

A: Becky is able to assist with making improvements to their overall health and wellness, and provide resources and recommendations based on your needs. She can work with you on setting and achieving nutritional, health, and fitness goals. In certain cases she may also refer you to your primary care doctor, employee assistance program, registered dietician or onsite nurse.

Q: How do I set up an appointment?

A: Please contact Becky at [email protected] or 512.542.4346.

About Becky Howell

Becky Howell has a Bachelor of Science Degree in Exercise Science from the Arizona State University. She has over 25 years of experience in the health and fitness industry and was most recently the health and fitness Program Manager for Freescale in Austin. She is excited about her new Health Coaching role with Travis County and is passionate about helping others reach their health and fitness goals through progressive, realistic and lifelong lifestyle choices.

How can a Health Coach help me?

Becky is available to meet with you to discuss any lifestyle behaviors you may want to improve such as weight loss, nutrition counseling, and disease prevention. Your Health Coach will help you create and achieve personal health goals.

Will my personal information that I share with my Health Coach be protected?

Yes, all of your personal health information will be protected in accordance with HIPAA. None of your personal information will be shared with your employer.

What other services does my Health Coach offer?

Your onsite Health Coach will plan and implement worksite wellness events and activities such as:

• Increase understanding of modifiable health risks
• Coach employees to develop personal health behavior goals
• Teach employees how to navigate UnitedHealthcare myuhc.com wellness tools and resources
• Refer employees to appropriate wellness programs and services
• Plan, design, implement and evaluate workplace wellness programs
• Provide noninvasive health screenings and health education
• Overall, your Health Coach will inspire and motivate you to achieve optimal health and wellbeing.