Overview

The Visitation Services Program promotes the welfare of Travis County children by helping non-custodial parents, who are being denied access to their children, receive their visitation rights that are outlined in a “final” Travis County court order. The Program offers dispute resolution, education, referrals to community resources, and legal intervention when appropriate. Domestic Relations Office staff shall promote a child’s best interest at all times.

Visitation Services Program Team

(512) 854-9696

The “Visitation Services Program” is designed to help parents in two important areas.

Compliance with Court Order:

  • To understand and comply with their Court Order

Cooperation between Parents:

  • To communicate with each other regarding their Court Order;
  • To reduce conflict that affects visitation; and
  • To establish quality cooperative parenting between the parents for their children’s benefit, so court ordered visitation can resume as ordered.

The Visitation Services Program provides two types of services: “Enforcement Services” and “Intervention Services”

“Enforcement” Services:

  • This service applies to applicants when their current court order is enforceable in Travis County.
  • It helps non-custodial parents who are being denied access to their children, have conflict with the co-parent, or have on-going conflict during exchanges.
  • It is designed to help parties understand and follow their court order and reach an agreement regarding court ordered visitation.
  • We review your application, help you to understand your court order, and talk with you about the problems and possible solutions.
  • Visitation “Enforcement” Services cases may or may not qualify for legal action. Determination of legal criteria for enforcement is made on a case-by-case basis by the visitation attorney.
  • See the below section on Visitation “Enforcement” Services for additional information about the components of the program and services provided.

“Intervention” Services:

  • This service applies to applicants when the current court order is not enforceable in Travis County (i.e. issued by another County or State).
  • It helps the non-custodial parent that has been denied court ordered visits with his or her children and is having trouble with the custodial parent following the court order.
  • It is designed to help parties understand and follow their court order and reach an agreement regarding court ordered visitation.
  • We review your application, help you to understand your court order, and talk with you about the problems and possible solutions.
  • Visitation “Intervention” Services cases do not qualify for legal intervention through our program.
  • See the below section on Visitation “Intervention” Services for additional information about the components of the program and services provided.

How can I change my Court Order?

To change your court order or visitation rights, you may need to go to court. If you do not have an attorney, you may contact the following agencies for affordable legal assistance.

  • Texas RioGrande Legal Aid (512) 374-2700
  • Lawyer Referral Service (512) 472-8303
  • Travis County Law Library and Self-Help Center (512) 854-8677

“Applying for Services” and “Participant Responsibilities”

All individuals desiring Visitation Services Program assistance MUST attend the “Visitation Services Program” Orientation.

  • Attend Visitation Orientation
    • The Visitation Services Program Orientation occurs every 1st and 3rd Wednesday of each month beginning at 1:00 pm. Please be on time. If you arrive after 1:15 pm, you will have to return for the next orientation.
    • Visitor parking is located on the first row of our parking lot at 1010 Lavaca Street.
    • When you arrive for orientation, you will go through security and sign in at the front desk. Let our receptionist know that you are here for the visitation orientation.
    • You MUST bring TWO copies of your most recent court order. You can obtain copies of your court order at the District Clerk’s Office at the courthouse which is located at 1000 Guadalupe. The courthouse is across the street from our office. We do NOT provide copies of your court order.
    • A brief “group orientation” will occur beginning at 1:00 pm during which the Visitation Services Program attorney will provide information regarding the requirements for our program. At 2:20 pm, to give our attorney time to review court orders, you will have an individual consultation with the visitation team, including the attorney, for approximately 20 minutes to determine if you are eligible for our program.
    • The full orientation, including the consultation takes approximately three and a half hours.
  • Participant Responsibilities
    • Applicants must be committed to meet all requirements of the program and recommendations of staff.
    • Applicants must attend all six Travis County “Cooperative Parenting Program” classes.

Visitation “Enforcement” Services

These services are provided for non-custodial parents with a final court order issued by Travis County who are being denied access to their children, have conflict with the co-parent or have on-going conflict during exchanges.

Not all cases will qualify for legal action. Determination of legal criteria for enforcement is made on a case-by-case basis by the visitation attorney.

Domestic Relations Office Attorneys and staff serve as a "FRIEND OF THE COURT" and do not represent you or any party.

Components of the Visitation “Enforcement” Program

  • Case Management - The visitation social worker will gather relevant information, maintain necessary contact with parents, provide guidance throughout the enforcement process, and initiate referrals to other community resources as needed.
  • Education - Cooperative Parenting Program Classes – The Travis County Cooperative Parenting Program (CPP) provides a comprehensive nine-hour series of six co-parenting classes which focus on the needs of children and parents in the aftermath of separation or divorce.
  • Legal Intervention – The visitation attorney will review court orders and initiate court proceedings to enforce visitation, as deemed necessary.

Services Provided

We offer:

  • conflict resolution meetings between parents **
  • telephone conferences, appointments with parents **
  • legal action through civil contempt for denial of possession
  • classes for parents to enhance cooperative parenting skills
  • access to monitored neutral children exchange sites - Kids Exchange Network
  • referrals for therapeutic visits between parents and children
  • parenting plans

Visitation “Intervention” Services

These services are provided for custodial parents or non-custodial parents with a final court order issued by another county or state, that have conflict with the co-parent, or have on-going conflict during exchanges.

Domestic Relations Office Attorneys and staff serve as a "FRIEND OF THE COURT" and do not represent you or any party.

Components of the Visitation “Intervention” Program

  • Case Management - The visitation social worker will gather relevant information, maintain necessary contact with parents, provide guidance throughout the intervention process, and initiate referrals to other community resources as needed.
  • Education - Cooperative Parenting Program Classes – The Travis County “Cooperative Parenting Program (CPP)” provides a comprehensive nine-hour series of six co-parenting classes which focus on the needs of children and parents in the aftermath of separation or divorce.

Services Provided

We offer:

  • conflict resolution meetings between parents **
  • telephone conferences, appointments with parents **
  • parent-child mediations (typically for teenage children)
  • classes for parents to enhance cooperative parenting skills
  • access to monitored neutral children exchange sites- Kids Exchange Network
  • referrals for therapeutic visits between parents and children
  • Reunification plans (typically to reintroduce parents to children after a long absence)
  • Parenting plans

     **Special arrangements are made in family violence cases