Child support and medical support payments should be paid according to your court order in regards to the due date and the place of payment. If you have received a notice that your place of payment has changed to the State Disbursement Unit (SDU) in San Antonio then you must send your payment to the SDU.
If child support payments are not paid on time they begin to accrue interest.
You must have a court order from a divorce, a paternity establishment or other family litigation before you can receive child and medical support. If you have a Travis County court order and you are not receiving your child and/or medical support, and:
- The date on your original order is before 7/1/09 you can apply for Enforcement Services with Domestic Relations.
- The date on your original order is after 7/1/09 your order is automatically being monitored by Domestic Relations and if it goes delinquent it will be automatically enforced by Domestic Relations.
How long does it take to receive a payment from the State Disbursement Unit or Domestic Relations?
All Travis County child and medical support payments are now processed through the State Disbursement Unit (SDU) in San Antonio. It generally takes 5 to 7 business days for you to receive your payment by mail from the time it is received by the State Disbursement Unit. Direct deposit takes 3 to 5 business days. If you want direct deposit services with the SDU, please use the Direct Deposit form on the the Texas Attorney General web site.
If you did not receive a payment that was mailed to you or was supposed to be direct deposited into your bank account, you can call DRO at (512) 854-9696 and we will research the problem for you. You may also call the SDU directly at (800) 252-8014.
When a spousal support or fee payment is received by the Domestic Relations Office, the payment is posted that day or the next business day, and is mailed to the custodial parent or the County Treasurer the following business day.
If your payment was mailed to you and you did not receive it, the bank requires Domestic Relations to wait 10 working days before stopping payment and reissuing the check.
Domestic Relations deposits all checks received and issues a Domestic Relations check to the payee or transfers the funds to the payee's bank account.
If you receive a child support payment that does not belong to you, call our office immediately at (512) 854-9696 or call the SDU at (800) 252-8014 and return the check. We will work to solve the problem for you as quickly as possible.
Spousal support and fees should be sent to the Domestic Relations Office:
Travis County Domestic Relations Office
PO Box 1495
Austin, Texas 78767
(drive through window or pay in the lobby)
Austin, Texas 78701
Child support and medical support payments must be made to the State Disbursement Unit. (Make sure to include identifying information for prompt processing)
Texas State Disbursement Unit
Po Box 659791
San Antonio, Texas 78265-9791
IF you are unsure about where to send your payments, call Domestic Relations at (512) 854-9696.
Yes! you may make spousal support and fee payments by credit card. To make a payment by credit card you may go to:
A convenience fee of $3.00 or 3% of the transaction, whichever is larger, will be assessed in addition to your payment.
Child and medical support payments made to the SDU can be made through a variety of methods and you can access these methods on the:
Domestic Relations cannot accept payments for:
- bonds for the release of persons in jail
- cases ordered to pay to the State Disbursement Unit in San Antonio
- Attorney General child and medical support enforcement cases.
Call Domestic Relations at (512) 854-9696 and furnish the current employer's name, payroll address and phone number or submit the information on line. The Domestic Relations Office will then issue the income withholding order.
If the date of your original order was before 7/1/09 please call (512) 854-9696 Domestic Relations 24 hour automated telephone system. You will need your personal identification number (pin) and your social security number in order to access your account.
If the date of your original order is after 7/1/09 you may call Domestic Relations at (512) 854-9696 or the SDU at (800) 252-8014 for payment information.
How do I obtain a copy of the payment record for my child support account?
You may call DRO (512) 854-9696, speak to an operator and request that a copy of your pay record be mailed or faxed to you.
You may come to Domestic Relations at 1010 Lavaca and ask for a copy of your pay record.
If your original order date is before 7/1/09 you may call (512) 854-9696 and choose the option to have a pay record faxed to you. You do not have to talk with an operator and you must have your social security number and PIN available to provide when requested.
- My child has turned 18 years of age and will be completing their high school course work next month so how do I close my Domestic Relations Office account?
- My child completed all high school classes today and will turn 18 years of age next month so how so I close my Domestic Relations Office account?
- My child has turned 18 years of age and dropped out of high school so how do I close my Domestic Relations Office account?
You need to immediately contact the Domestic Relations Office, (512) 854-9696, to speak to your enforcement officer in order to provide your child’s emancipation information to him/her. Upon receipt of this information your enforcement officer will contact the payee, by telephone or mail, to verify that your child will be graduating from high school, has turned 18 years of age, etc. Since this process takes approximately 15 days please contact your enforcement officer AT LEAST 30 DAYS BEFORE your child’s graduation date or 18th birthday.
However, if your child support has not been paid in full (i.e. you are in arrears) your account will not be closed until such time as all child support arrears and statutory interest have been paid in full.
Once we have verified the information regarding your child AND you have no child support arrearages your Domestic Relations Office account will be closed. Also, if your child support is being withheld from your earnings the enforcement officer will contact your employer to stop further child support withholding.
Domestic Relations will start hot check collection efforts with the Travis County Attorney's Office for criminal charges. The payor can also be found in contempt of court for non-payment of child support
If the hot check is written to the SDU they will start hot check collection efforts.
A friend or a member of my family who pays child support has been arrested on a Travis County Domestic Relations or Texas Attorney General capias (arrest warrant). How do I get him/her released from jail?
For Travis County Domestic Relations Office Cases
To get a person released from jail between the hours of 8:00 a.m. to 4:00 p.m. Monday through Friday, except on holidays bring the jail release payment to the Travis County Domestic Relations Office. Once there ask to speak to someone in the Legal/Enforcement unit.
To get a person released from jail on weekends, nights, and holidays go to the Travis County Sheriff's Department Bonding Office located behind the Travis County Courthouse (1000 Guadalupe Street) in the Blackwell Thurman Criminal Justice Center at 509 W. 11th Street, first floor. The Sheriff's Department will only accept cash, cashier's checks, or money orders. Absolutely no personal or business checks, or surety bonds will be accepted.
Bond payments for the release of a person from jail in a child support action will not be accepted by credit card through this website. Any attempts to do so will result in the person remaining in jail.
For Texas Attorney General Office Cases
The Travis County Domestic Relations Office cannot accept payments for the release from jail, persons in custody on attorney general cases. If the person in jail is a Texas Attorney General's Office case you must contact the Texas Attorney General's Office at (800) 252-8014 for instructions on where to make the jail release payment. However, you can also pay at the Travis County Sheriff's Department Bonding Office as stated above 24 hours a day, 7 days a week.