Emergency Services

The CAPCOG Regional Notification System Frequently Asked Questions

Regional Notification System and the Cell Phone Registry

Please Note: This notification system only works within the Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis and Williamson Counties.

About the Regional Notification System (RNS)

What is the Regional Notification System?

The Regional Notification System (RNS) is an automated emergency notification tool which enables authorized public safety personnel in the CAPCOG region to notify citizens only in an emergency situation where property or human life is in jeopardy. RNS was implemented using a combination of Homeland Security Grant Program funds and participating local governments.

Who might contact me during a disaster?

The RNS system uses the 9-1-1 database and the new cell phone registry to call residents in the 10-county area only in an emergency situation where property or human life is in jeopardy. Public safety officials will contact those residents associated with a phone number in the emergent affected area.

Unless you register your cell phone or internet phone service number, R.N.S. will only call households with "land line" telephones.

Will my cellular telephone number be kept confidential if I register it on the CAPCOG RNS Cellular Telephone Registry?

Yes, only authorized public safety personnel can access the information to make an emergency notification message. No phone numbers are provided to the public.

Registering

How do I register my cell phone to get emergency messages?

The public may register their cellular telephone number through a web-based application by following the instructions provided at wireless.capcog.org.

I have five family members in my household and each have a cell phone. Can I register all of their phone numbers at the same location?

Yes, individuals can register as many phone numbers at the same location. Individuals may also register their cellular telephone number to multiple addresses such as home and work. Public safety officials will only contact residents with phone numbers assigned to the geographic area that is affected.

I’ve already signed up for another telephone notification system? Do I need to register again?

Some local governments have implemented similar telephone notification systems that may be used for emergency and non-emergency purposes. The CAPCOG Regional Notification System is used only to notify citizens in an emergency situation where property or human life is in jeopardy. In order to receive notifications from this system you must register at wireless.capcog.org .

Technical Assistance

What do I do if my house does not show on the Google® map when I try to register my phone?

The maps are updated periodically. CAPCOG has no control over the frequency of the updates or the accuracy of the maps. If you do not see your house or building on the map, simply place the dot on the map where you think it should be.

If I have problems registering my cell phone, who can I contact?

You may contact the CAPCOG Homeland Security Division at (512) 916-6035.

What if I lose the text message containing my PIN when I register my cell phone. How can I make changes to my account?

You simply need to go through the process again. The application will replace your existing record with a new one.


Last Modified: Thursday, September 5, 2013 5:01 PM

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